Privacy Policy

Agasthiya Organics (“we,” “our,” “us”) values your trust. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile application, and related services (“Services”). By using our Services, you consent to the practices described in this Privacy Policy.

1. Collection of Information

a) Information You Provide

We collect information you provide directly to us, such as when you:

  • Create or modify your account
  • Place an order or request a service
  • Contact customer support
  • Participate in promotions or otherwise communicate with us

This may include:

  • Name, email, phone number, postal address
  • Profile picture
  • Payment method details, items requested, and delivery notes
  • Any other information you choose to provide

b) Information We Collect Through Your Use

  • Location Information: When you use the Services to place orders or request delivery, we may collect precise location data (GPS and network-based). If you allow location access, we may collect location data in the foreground or background to provide promotions and improve app performance. We may also derive an approximate location from your IP address.
  • Contacts Information: With your permission, we may access and store your device’s address book to facilitate social interactions, allow calling features, or check network connectivity.
  • Transaction Information: We collect details of your transactions, including the type of service requested, date and time, charges, order details, and promo code usage.
  • Usage and Preference Information: We track how you interact with our Services, your preferences, and your selected settings.
  • Device Information: We may collect information such as device model, operating system, serial numbers, device identifiers, motion data, and network details.
  • Call and SMS Data: We may process communication data (call and SMS records, phone numbers, OTPs, and timestamps) related to customer support and account verification.
  • Log Information: We may collect IP addresses, browser type, access dates and times, crash reports, pages viewed, and referring websites or services.

2. Use of Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Facilitate payments and send receipts
  • Deliver products and services you request
  • Develop safety features, troubleshoot issues, and analyze performance
  • Prevent fraud and abuse
  • Send service updates, promotional offers, and relevant communications
  • Personalize and recommend content, features, and promotions

3. Sharing of Information

We may share your information:

Through Our Services

  • With third parties to provide requested services (e.g., partner retailers)
  • With the public when you submit content in forums, blogs, or social media features
  • With third parties you choose to integrate with (apps, websites, etc.)

Other Sharing

  • With Agasthiya Organics subsidiaries, affiliates, and logistics partners
  • With vendors, consultants, and service providers working on our behalf
  • With law enforcement or government authorities when required by law or to protect rights and safety
  • During corporate transactions such as mergers, acquisitions, or financing
  • With your consent or at your direction
  • In aggregated or anonymized forms that cannot identify you

4. Social Sharing Features

Our Services may include social sharing tools that let you share activity with other apps, sites, or platforms. Please review their privacy policies to understand how they handle your data.

5. Analytics and Advertising Services by Others

We may work with third parties for analytics, advertising, and performance tracking. These entities may use cookies or identifiers to track your device across websites and apps.

6. Your Rights and Choices

  • Account Information: You may update or correct your information in your account at any time. We may retain certain data as required by law or for business purposes (e.g., outstanding balances, fraud prevention).
  • Access Rights: You may request access, correction, or deletion of your data in compliance with applicable law.
  • Location and Contacts: You may manage app permissions for location or contacts through your device settings. Disabling these may limit certain features.
  • Promotional Communications: You can opt out of promotional emails or SMS by following unsubscribe instructions. Non-promotional messages (e.g., receipts, account notices) will still be sent.

7. Data Security

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Significant changes will be notified through the Services or via email. Your continued use of our Services after such notice will constitute your acceptance of the updated Privacy Policy.